Terms of service
Last updated: 7 July 2026
OVERVIEW
Welcome to Voralis. Throughout this website, the terms "we", "us", and "our" refer to Voralis. We operate this online store together with all related products, content, services, tools, and features to provide a safe, secure, and convenient shopping experience. Our online store is powered by Shopify, which provides the ecommerce platform used to process orders and manage our online services.
These Terms of Service ("Terms") govern your access to and use of our website and Services. By visiting our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms together with our Privacy Policy.
If you do not agree with these Terms, please discontinue using our website and Services.
SECTION 1 - ACCESS AND ACCOUNTS
By accessing or using our Services, you confirm that you are at least 18 years of age or are using our website under the supervision of a parent or legal guardian.
If you create an account or place an order, you agree to provide accurate, complete, and up-to-date information, including your billing, shipping, and contact details.
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.
SECTION 2 - PRODUCTS
We aim to present our products as accurately as possible, including descriptions, colours, images, and specifications. However, actual colours and appearances may vary depending on your screen settings and device.
We reserve the right to modify product information, prices, availability, or discontinue products without prior notice whenever necessary.
SECTION 3 - ORDERS
Submitting an order through our website represents an offer to purchase the selected products.
We reserve the right to accept, decline, or cancel any order where necessary, including but not limited to pricing inaccuracies, suspected fraudulent activity, stock shortages, payment verification issues, or incorrect customer information.
Your order will only be considered accepted once payment has been successfully authorised and you have received an order confirmation email.
Returns and refunds are handled in accordance with our Return & Refund Policy.
SECTION 4 - PRICING AND PAYMENT
All prices displayed on our website are shown in the applicable currency and may be updated at any time without prior notice.
By submitting payment information, you authorise us to charge your selected payment method for the total purchase amount, including applicable taxes and shipping charges where relevant.
SECTION 5 - SHIPPING AND DELIVERY
Estimated delivery times shown on our website are provided for guidance only and are not guaranteed.
Voralis is not responsible for delivery delays resulting from courier services, customs inspections, severe weather, public holidays, or circumstances beyond our reasonable control.
Ownership and responsibility for your order pass to you once your parcel has been transferred to the shipping carrier.
SECTION 6 - INTELLECTUAL PROPERTY
All content available on this website, including text, graphics, logos, product photographs, icons, videos, website design, and other materials, is owned by VORALIS LTD or its licensors and is protected by applicable intellectual property laws.
No part of this website may be copied, reproduced, distributed, published, or commercially exploited without our prior written consent.
SECTION 7 - THIRD-PARTY TOOLS
Our website may provide access to third-party applications or tools for your convenience. These services are provided without warranties or guarantees from Voralis.
Your use of any third-party tools is entirely at your own discretion and subject to the terms and policies of the relevant provider.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party websites that are provided for informational or convenience purposes.
We do not control or accept responsibility for the content, policies, or practices of external websites.
SECTION 9 - SHOPIFY PLATFORM
Our online store is hosted by Shopify. While Shopify provides the ecommerce platform used to operate our store, all purchases are made directly between you and Voralis.
Shopify is not responsible for our products, customer support, shipping services, returns, refunds, or any obligations arising from purchases made through our website.
SECTION 10 - PRIVACY
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information.
Certain personal information may also be processed by Shopify in accordance with Shopify's own Privacy Policy.
SECTION 11 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, VORALIS LTD shall not be liable for any indirect, incidental, consequential, or special damages resulting from your use of our website, Services, or products.
SECTION 12 - CHANGES TO THESE TERMS
We reserve the right to amend these Terms of Service at any time. Any updates will become effective immediately after being published on this page together with the revised "Last updated" date.
Contact Information
- Trading Name: Voralis
- Legal Entity: VORALIS LTD (Company No: 17324022)
- Business Address: Apartment 10, Hampton Court, Wilmslow Road, Handforth, Wilmslow, England, SK9 3GA
- Email: support@voralis.store
- Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (GMT)