Shipping policy

Last updated: 7 July 2026

At Voralis, we aim to provide a reliable, transparent, and hassle-free shipping experience for every customer across the United Kingdom. We carefully process each order and work with trusted delivery partners to ensure your purchases arrive safely and on time.

1. Processing & Delivery Times

United Kingdom (UK)

Daily Order Cut-off: 5:00 PM (GMT), Monday to Friday
Order Processing: 2 - 3 Business Days (Mon-Fri)
Courier Transit Time: 3 - 6 Business Days (Mon-Fri)
Estimated Total Delivery: 5 - 9 Business Days

Orders placed after our daily cut-off time, on weekends, or during public holidays will begin processing on the next available business day.

2. Shipping Costs

We believe in transparent pricing with no hidden surprises.

Standard Shipping: FREE on all orders delivered within the United Kingdom.
No Hidden Charges: The total displayed during checkout is the final amount you pay.

3. Delivery Partners

We work with reputable UK courier services to ensure dependable delivery, including:

Royal Mail
DPD
Evri

4. Delivery Delays

While we always aim to deliver within the estimated timeframe, delays may occasionally occur due to courier operations, severe weather conditions, public holidays, or other circumstances beyond our reasonable control.

If your order has not arrived within 3 business days after the estimated delivery date, please contact us at support@voralis.store, and our support team will investigate the shipment with the courier.

5. Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and tracking link so you can monitor your delivery from dispatch through to arrival.

6. Delivery Address Accuracy

Please ensure your delivery address is complete and accurate before placing your order. Voralis cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.

7. Contact Information

Trading Name: Voralis
Legal Entity: VORALIS LTD (Company No: 17324022)
Business Address: Apartment 10, Hampton Court, Wilmslow Road, Handforth, Wilmslow, England, SK9 3GA
Email: support@voralis.store
Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (GMT)