Refund policy

Last updated: 5 July 2026

At Voralis, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process designed to be fair, transparent, and easy to follow.

1. Return Window

You may request a return within 30 days from the date your order is delivered. Unfortunately, we cannot accept return requests submitted after this period.

2. Return Eligibility

To qualify for a return, items must meet all of the following conditions:

  • Unused, unworn, and in their original condition.
  • Returned with all original tags, accessories, and packaging.
  • Free from damage caused by misuse or improper handling.
  • Accompanied by proof of purchase, such as your order confirmation or receipt.

3. Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items cannot be returned:

  • Personalised or custom-made products.
  • Gift cards and digital gift vouchers.
  • Items marked as Final Sale, Clearance, or Non-Returnable.
  • Products showing signs of wear, misuse, or accidental damage.
  • Items returned without their original packaging or tags where applicable.

4. How to Start a Return

To request a return, please contact our customer support team at support@voralis.store and include your order number along with the reason for your return.

Once your request has been reviewed and approved, we will provide detailed instructions explaining how and where to send your item.

  • Incorrect, Faulty, or Damaged Items: We will provide a prepaid return shipping label at no additional cost.
  • Change of Mind Returns: Customers are responsible for the cost of returning the item.

5. Restocking Fees

Voralis does not charge any restocking fees for approved returns that meet the conditions outlined in this policy.

6. Refund Process

After we receive and inspect your returned item, we will notify you of the outcome. If your refund is approved, it will be issued to your original payment method within 7 business days.

Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.

7. Late or Missing Refunds

If you have not yet received your refund, we recommend the following steps:

  • Check your bank account again.
  • Contact your credit or debit card provider.
  • Speak with your bank regarding their processing times.

If your refund is still unavailable after completing the above steps, please contact us at support@voralis.store, and we'll be happy to assist you.

Contact Information

  • Trading Name: Voralis
  • Legal Entity: VORALIS LTD (Company No: 17324022)
  • Business Address: Apartment 10, Hampton Court, Wilmslow Road, Handforth, Wilmslow, England, SK9 3GA
  • Email: support@voralis.store
  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (GMT)

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