Privacy policy

Last updated: 7 July 2026

Voralis operates this website and online store to provide a secure and reliable shopping experience. Our ecommerce platform is powered by Shopify, which supports our website hosting, checkout, and order management services. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information whenever you visit our website, place an order, create an account, or communicate with us.

By accessing or using our website and Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact Information: Your name, billing address, shipping address, email address, and telephone number.
Payment Information: Payment method, billing details, and transaction records. Payment information is processed securely through PCI-compliant payment providers.
Account Information: Login credentials, saved addresses, account preferences, and purchase history.
Order Information: Products purchased, returned, exchanged, cancelled, or saved in your shopping cart or wishlist.
Communications: Emails, enquiries, customer support requests, and other correspondence with our team.
Technical Information: IP address, browser type, device information, operating system, cookies, and diagnostic data.
Website Usage: Pages visited, products viewed, browsing activity, and interactions with our website.

How We Collect Your Information

Directly From You: When you place an order, create an account, subscribe to our communications, or contact us.
Automatically: Through cookies, analytics technologies, and similar tracking tools while you browse our website.
From Service Providers: Including Shopify, payment processors, and shipping partners.
From Third Parties: Where permitted by applicable data protection laws.

How We Use Your Information

Process and fulfil customer orders.
Manage your account and preferences.
Arrange shipping and delivery services.
Process returns, exchanges, and refunds.
Provide customer support.
Improve our website, products, and customer experience.
Send order confirmations and important service notifications.
Send promotional communications where consent has been provided.
Detect, investigate, and prevent fraud or security issues.
Comply with applicable legal and regulatory obligations.

How We Share Your Information

We only share your personal information when necessary to operate our business and provide our services.

With Shopify for website hosting and ecommerce functionality.
With secure payment providers to process transactions.
With shipping carriers and logistics providers to deliver orders.
With trusted third-party service providers for analytics, fraud prevention, and customer support.
Where disclosure is required by law or to protect our legal rights.

Shopify Services

Our online store is powered by Shopify. Shopify processes certain customer information on our behalf to operate and maintain our ecommerce platform securely. Additional information is available through Shopify's Privacy Policy.

Cookies

We use cookies and similar technologies to improve website functionality, remember your preferences, analyse website traffic, and enhance your shopping experience. You may manage or disable cookies through your browser settings, although doing so may affect certain website features.

Third-Party Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, security, or privacy practices of external websites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are intended for individuals aged 16 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so appropriate action can be taken.

Data Security

We implement appropriate technical and organisational safeguards designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no online system can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable UK data protection laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data where applicable.
Request restriction of certain processing activities.
Object to specific uses of your personal information.
Request a portable copy of your personal data.
Withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us using the information below.

International Data Transfers

Some of our service providers may process or store your personal information outside the United Kingdom. Where international transfers occur, we ensure appropriate safeguards are implemented in accordance with applicable data protection legislation.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations, or technology. The latest version will always be published on this page together with the updated revision date.

Contact Information

Trading Name: Voralis
Legal Entity: VORALIS LTD (Company No: 17324022)
Business Address: Apartment 10, Hampton Court, Wilmslow Road, Handforth, Wilmslow, England, SK9 3GA
Email: support@voralis.store
Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (GMT)