FAQs

Frequently Asked Questions (FAQs)

Welcome to the Voralis FAQ page. Here you'll find answers to our most frequently asked questions about shipping, payments, returns, refunds, and our products. If you need additional assistance, please don't hesitate to contact our customer support team.

1. Shipping & Delivery

Do you ship outside the United Kingdom?
At this time, we currently deliver only within the United Kingdom.

Is shipping free?
Yes. We offer FREE Standard Shipping on all orders across the United Kingdom with no hidden shipping charges.

How long will my order take to arrive?

United Kingdom (UK)

Daily Order Cut-off: 5:00 PM (GMT), Monday to Friday
Order Processing: 2 - 3 Business Days (Mon-Fri)
Courier Transit Time: 3 - 6 Business Days (Mon-Fri)
Estimated Total Delivery: 5 - 9 Business Days
Delivery Partners: Royal Mail, DPD, Evri

Can I track my order?
Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number and tracking link.

Where can I read your full Shipping Policy?
You can view our complete Shipping Policy for full delivery information.

2. Orders & Payments

Which payment methods do you accept?
We currently accept the following secure payment methods:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Klarna
Maestro
Mastercard
UnionPay
Visa

Is my payment secure?
Yes. Our website uses SSL encryption, and all payments are securely processed through trusted PCI-compliant payment providers.

3. Returns & Refunds

What is your Return & Refund Policy?
Eligible items may be returned within 30 days of delivery, provided they are unused, in their original condition, with all tags attached and original packaging included.

How long does a refund take?
Once your returned item has been received and inspected, approved refunds are issued to your original payment method within 7 business days.

Where can I read your complete Return & Refund Policy?
Please visit our Return & Refund Policy for complete information.

4. Our Products

Are the product images accurate?
We make every effort to display our products as accurately as possible. However, slight color variations may occur depending on your device or monitor settings.

How do I choose the correct size?
Many products include sizing information on the product page. If you need additional assistance, our customer support team will be happy to help.

Contact Information

Trading Name: Voralis
Legal Entity: VORALIS LTD (Company No: 17324022)
Business Address: Apartment 10, Hampton Court, Wilmslow Road, Handforth, Wilmslow, England, SK9 3GA
Email: support@voralis.store
Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (GMT)